Easy Custom Glass Online - Return Policy
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Return & Refund Policy

1. Overview

At Easy Custom Glass, we take pride in delivering high-quality, custom-cut glass products tailored to your exact specifications. We value customer satisfaction and aim to resolve any issues promptly and fairly. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds for our custom glass items.

2. Non-Returnable Items (Custom Orders)
  • All custom-cut glass orders are made to your unique measurements and specifications. As a result, these products are typically non-refundable and non-returnable once production has started.
  • We encourage you to double-check measurements, shapes, and edge details before finalizing your order to ensure accuracy.
3. Damaged or Defective Products

If your custom glass product arrives damaged or defective, please contact us within 48 hours of receipt.

  • We may request photos or additional information to assess the issue.
  • Once verified, we will replace or repair the damaged or defective product at no additional cost to you.
4. Order Cancellations
  • For standard items in stock, cancellations are accepted before the order ships.
  • For custom-cut glass items, cancellations may only be accepted if production has not yet begun. If production has started, we cannot issue a cancellation or refund, as materials have already been cut to your specifications.
5. Shipping & Handling
  • Original shipping costs are non-refundable, except in cases where we are at fault.
  • If a return or replacement is authorized, we will provide instructions on how to safely package and ship the glass item back, if needed.
6. How to Initiate a Replacement
  1. Contact Us: Reach out via email or phone within 48 hours of receiving a damaged or incorrect order.
  2. Provide Details: Please include your order number, photos of the issue, and any relevant measurements or descriptions.
  3. Await Approval: We will review your claim and confirm whether a refund, replacement, or exchange is applicable.
7. Refund Process

Approved refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item, if applicable.

You will receive an email confirmation once your refund has been issued.

8. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us:

9. Policy Updates

Easy Custom Glass reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on our website, and the effective date will be revised accordingly.